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Frequently asked questions
General
How does your pricing work?
Our pricing is based on how much space your items take up in our truck. We offer flat-rate pricing that includes labor, hauling, and disposal fees, so there are no surprises.
What is the minimum charge?
Our minimum service charge starts at $99 for a single item pickup. Free estimates are always available.
Do you offer free estimates?
Yes. We offer free, no-obligation estimates. For most jobs, estimates can be given over the phone or by text with photos.
What items do you take?
We remove most non-hazardous household and commercial items, including furniture, appliances, electronics, yard debris, and general clutter. If you’re unsure about a specific item, feel free to contact us.
What items do you not take?
For safety and disposal regulations, we cannot remove hazardous materials such as chemicals, paint, asbestos, medical waste, explosives, or pressurized tanks.
Do you charge extra for mattresses or tires?
Yes. Due to disposal and recycling requirements:
• Mattresses have a $50 disposal fee per mattress
• Tires have a $10 fee per tire
Is labor included in the price?
Yes. All pricing includes labor, hauling, and standard disposal fees unless otherwise noted.
Do you handle hoarding cleanups?
Yes. We provide compassionate, non-judgmental hoarding cleanup services. Our team works respectfully and at a comfortable pace to help restore safe living spaces.
Do you offer same-day or next-day service?
Yes. Same-day or next-day service is available depending on availability. We recommend calling as early as possible for the fastest scheduling.
Do I need to be present during the pickup?
Not always. As long as we have access to the items and clear instructions, you do not need to be on-site for most jobs.
Do you clean up after removing the junk?
Yes. We always do a basic sweep and cleanup of the area once the junk is removed.
What areas do you service?
We proudly serve Maryland and surrounding areas. Contact us to confirm service availability in your location.
Do you remove construction debris?
Construction and renovation debris are handled separately due to weight and disposal regulations. An in-person estimate is required for all construction-related cleanouts.
How soon can I book a pickup?
In many cases, we can schedule service the same day or within 24 hours. Availability may vary during busy periods.
Are you licensed and insured?
Yes. We are fully licensed and insured for your protection and peace of mind.
How do I get started?
Simply give us a call or request a free quote online. We’ll walk you through the process and schedule a time that works for you.
How long does a typical junk removal job take?
Most jobs are completed within 30 minutes to 2 hours, depending on the volume and accessibility of the items. Larger cleanouts may take longer.
Are there any items that require special approval or an on-site review?
Yes. Items such as construction debris, heavy materials, or unusually large loads require an in-person estimate before pricing can be finalized.
Do you offer discounts or special pricing?
We provide fair, upfront pricing based on volume. While we don’t offer standard discounts, we do offer free estimates and transparent flat-rate pricing.
(This quietly stops coupon shoppers.)
Can you remove items from inside my home or upstairs locations?
Yes. We remove items from any room, floor, or location as long as it’s safe and accessible.
What happens if I underestimate how much space my junk will take up?
No problem. Final pricing is confirmed on-site based on the actual volume loaded into the truck before any work begins.
Do you recycle or donate items?
Whenever possible, we aim to recycle or donate items in accordance with local regulations. Not all items qualify, but we make responsible disposal a priority.
Is payment due before or after service?
Payment is due after the job is completed, once you’re satisfied with the work.
What forms of payment do you accept?
We accept major forms of payment including credit cards, debit cards, and other approved digital payment methods.
What if weather conditions are bad on my scheduled day?
We operate in most weather conditions. In the event of severe weather, we’ll contact you to reschedule for safety.
Do you offer discreet or unmarked service?
Yes. Discreet service is available upon request, especially for sensitive situations such as hoarding or estate cleanouts.
What should I do to prepare for my appointment?
Simply identify the items you’d like removed. No sorting or lifting is required — we handle the rest.
What if I need to cancel or reschedule?
We understand plans change. Please contact us as soon as possible to reschedule or cancel your appointment.
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